If content is king then conversation just might be an outranking Emperor. In this age of digital transformation, it's easy to forget the importance of human-to-human interaction in business. However, ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom ...

Innovations that revolutionize the way companies everywhere operate occur once in a blue moon. Modern business has been shaped by the emergence of cloud computing, the advent of mobile technology, and ...

When people ask how we scaled Trust & Will into a national brand that’s helped over half a million families, I could point to our venture funding, our partnerships with Amex and AARP, or our TV ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely agentic system capable of nuanced decisions, like rebooking a frustrated ...

Sendinblue unveiled a new chat widget, Conversations. Conversations is designed to manage customer communications across all messaging channels. The new product is available in a “freemium” model.

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Dealing with conflict is no easy feat—especially when it’s coming from an upset customer. Whether it’s problems finding information on your website or frustrations with a particular product or service ...

That powerful idea comes from Melody Wilding, a human behavior expert, executive coach, and the author of Managing Up: How to Get What You Need From the People in Charge (Crown Currency, 2025). The ...

In an exclusive interview, co-founder and CEO Ashar Ahmad explains how Supportiyo is revolutionizing operations for small ...