The Aircall platform is a phone system specifically built to integrate with customer relationship management (CRM) platforms and other workflow systems that business are accustomed to working with.

Alexandria Technical & Community College in Alexandria, Minn., recently switched from a traditional, on-premises phone system to a cloud-based phone system that allows instructors and staff to make ...

In addition to doing away with bulky hardware and unnecessary wiring, cloud phone systems also come with features like auto attendant tools and AI-powered call recaps. — Getty Images/Maskot Despite ...

Tom Henderson is principal researcher for ExtremeLabs and researches and tests enterprise-level hardware and virtual/cloud environments. Early VoIP had mixed results, and problems were rife. Poor ...

RingCentral and Vonage are robust business phone systems. Learn how their features and pricing compare so you can choose the ...

Discover how four-line phone systems offer reliable, simultaneous call handling and how they integrate cloud communications capabilities. In this age, where most communications occur via the internet, ...

Wes Cooper, director of IT for Benbrook, Texas, would like to get rid of his city’s phone handsets. “We weren’t going to buy any phones. We were going to run it all through computers,” Cooper said ...

For state and local government agencies, cost is nearly always a factor when considering whether to adopt a new technology. Any solution should deliver on functional expectations, but it should also ...

JustCall is a cloud-based business communication platform that helps sales, support, and customer success teams connect with customers through voice, SMS, WhatsApp, and AI-powered communication tools.

Many VoIP systems allow call forwarding to or other integrations with mobile devices, allowing your employees to take business calls from their cell phones. — Getty Images/Emma Kim The best phone ...

Phone systems have come a long way since the days of switchboards, key switches, Centrex and early VoIP. They encompass many services ranging from voice, texting, paging, Internet of Things monitoring ...