As digitization continues to gain pace in the life insurance industry, carriers are increasingly looking for new technologies that can improve their customer support and operational efficiency. One ...

Opinions expressed by Digital Journal contributors are their own. Efficiency in the insurance sector remains a challenge. Conventional approaches to handling customer queries, processing claims, and ...

The global insurance chatbot market has experienced such enormous growth since the advent of the COVID-19 pandemic that it’s expected to hit nearly $4.5 billion by 2032, according to a report by ...

AI-powered solutions are rapidly maturing, becoming a vital asset across numerous industries, particularly within finance. According to a Markets and Markets report, the global chatbot market achieved ...

To date, businesses have used artificial intelligence (AI) to enhance the customer journey in areas such as customer support and content creation. As a result, while customer communications platforms ...

AI chatbots are one of the hottest topics among CX leaders. Many believe that these generative AI tools will accelerate customer issue resolution, improve quality of care, help mitigate the growing ...

For nearly a decade, Connie was editor in chief of CNET, overseeing an award-winning team of reporters, editors and photojournalists producing original content about what's new, different and worth ...

McGill University provides funding as a member of The Conversation CA. McGill University provides funding as a member of The Conversation CA-FR. Customers contact companies regularly to purchase ...