Many people recognize that Social Security is an important income source for seniors. But Social Security goes beyond that. Americans are issued Social Security numbers for a variety of purposes. The ...

Hours-long wait times. Endless looping music. Useless robot messages. Millions of seniors and disabled people call Social Security’s 1-800 number every month. What they experience is often maddening.

In an op-ed from last month, Social Security Administration Commissioner Frank Bisignano wrote that Trump is "keeping his ...

Your monthly Social Security payment hasn’t arrived on time. You call Social Security’s 1-800 number, and a chatbot answers. The bot provides no helpful information. You repeatedly ask to be connected ...

The Social Security Administration is making major strides towards improving its customer service, especially with its ...