You have a lot to look forward to next month at Call Center and CRM Demo and Conference. The name of the show reflects the reality of customer relationship management (CRM), which originates in your ...
* Lots of excitement at this year’s Call Center Demo/Western Telework Conference What a difference a year makes. At last week’s Call Center Demo Show and Western Telework Conference in Dallas, the ...
Believe it or not, that’s how some companies kick off their at-home call center agent programs – and one of the big reasons they fail. Presuming the best or most eager in-house agents will make the ...
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