According to McKinsey, 33% of companies are implementing GenAI solutions in one or more business areas. What about the other 67% of companies? Why aren’t they implementing GenAI solutions now? Several ...

No matter how good your plan may be, without corporate buy-in, you won’t get the funds to make your winning CX strategy a reality. Say you prepare what you think is a winning customer experience ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

New digital service teams and a focus on the "voice of the customer" are among the customer experience funding requests in the FY2025 budget request. The Biden administration wants investments in ...

Over half of the organisations that participated in a recent Gartner survey said they planned to increase their customer experience (CX) budgets to support analytics. However, for those with lower ...

The White House and Eisenhower Executive Office Building in October 2021. (Kevin Dietsch/Getty Images) The White House has revealed details of two governmentwide technology projects focused on ...