CVS may soon show whether AI can start to replace call centers

CVS Pharmacy is going to use AI to answer customers' questions on the phone before taking you to a live agent, CVS Health CTO Tilak Mandadi told WSJ.
The Providence Journal

New "Bill Pay at CVS/pharmacy(R)" Service Will Provide Customers Convenient, No Cost Health Insurance Payment Options at their local CVS/pharmacy

WOONSOCKET, R.I., April 21, 2014 /PRNewswire/ -- CVS/pharmacy, the retail division of CVS Caremark, announced today that it is launching an innovative new service, Bill Pay at CVS/pharmacy, to help ...