PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

For any business, the quickest and the easiest way to reach the customers and visitors and offer the best support is by depending on the chat services. The chat service can be made available in the ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

Jaw-dropping, yes? Customers in search of assistance are not interested in wasting time, and if an agent launches into a scripted response that wanders off in the wrong direction, the customer will ...

Investors in Salesforce Inc (Symbol: CRM) saw new options become available today, for the March 2025 expiration. One of the key inputs that goes into the price an option buyer is willing to pay, is ...

Last week, local government officials and industry experts interested in the use of Customer Relationship Management/311 solutions to improve service delivery came together in Dallas for the Public ...