This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Even if you believe you’ve developed the best product ...

Knowing how to convert leads into customers isn't enough these days. You need to know which high-value customers will generate the most sales. You need to be able to build customer loyalty. And you ...

In some ways the buzz about business intelligence analytics, an increasingly common add-on to a smart and established CRM system, resembles the buzz five years or so ago about CRM. Organizations have ...

Using a CRM system gives businesses the tools to improve their customer relationships, streamline their sales processes and leverage the platform to achieve success. Customer relationship management ...

In a world where digital interactions are king, CRM systems have become the chessboard on which businesses maneuver for success. No longer just databases, these systems are now the engines driving ...

It's a well-known maxim in business that if you want to improve performance, then first you have to measure it. The proof of this was borne out by several customer stories heard at business software ...

CRM systems typically have a built-in reporting engine, and some are pretty amazing considering they’re driven entirely by browser-based wizards. Most systems have some sort of dashboard system that ...

Bottom line: The fastest path to greater sales and profits for cloud service providers in 2016 will be in delivering analytics, CRM, and CPQ apps that fuel new sales in their customers’ revenue ...

You can reduce the story of CRM to a lot of things, especially its many component parts. Social networking, cloud computing and analytics are mentioned often. We don’t need an exhaustive list, but if ...