It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

The business process outsourcing (BPO) industry is undergoing a transformative shift thanks to the integration of AI. This cutting-edge technology is reshaping numerous facets of the BPO sector, from ...

The contact center hasn't been known for blazing new trails, but signs of its evolution are visible today. When it comes to innovative workplace design, the customer service industry’s staple, the ...

PARIS--(BUSINESS WIRE)--Webhelp, a leading global provider of customer experience (CX) and business solutions, today announced it has been positioned by Gartner® as a Leader in the 2022 Magic ...

— Angela Holliday, VP Customer Experience of AMP Smart. ROME, ITALY, September 7, 2023/EINPresswire.com/ -- Premier BPO, a US-based services and co-sourcing ...

LAS VEGAS--(BUSINESS WIRE)--TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, today announced it was ...

NEW YORK, July 22, 2020 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced that once again it was recognized in ...

South Africa’s BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing contender Businesses looking to outsource right ...