BMC Software, a provider of enterprise systems tools, announced the availability of the winter release of its cloud-based Remedyforce Service Desk solution, which includes new capabilities for service ...

BMC Software Inc. this week unveiled additional features in its Magic Service Desk Suite that the company says will help make it easier for customers to install the product as well as to generate ...

BMC Software wants to bring some social networking magic to the formal world of the IT help desk. “We want to eliminate employees from having to fill out forms,” said Jason Frye, BMC senior director ...