Following quickly on the heels of Merced’s release of its Performance Suite 3.0 last week, Aspect Software says that it is releasing its own PM suite, Aspect Performance Management, powered by the ...

The acquisition spree for Chelmsford, Mass.–based contact center player Aspect Software continues. In a move to further bolster its workforce optimization (WFO) offering, known as PerformanceEdge, the ...

Aspect Software has introduced a series of software modules under one suite aimed at optimization performance in the contact center. The modules are for workforce management, recording and quality ...

Integration brings Aspect’s enterprise-class Workforce Optimization to Amazon Connect cloud-based contact center Helps Amazon Connect users easily and accurately forecast and schedule agent staff ...

WESTFORD, Mass.--(BUSINESS WIRE)--Today Aspect Software announced support of Microsoft Azure for its flagship Aspect Via™ Platform, a cloud solution for Contact Center Workforce Management. This ...

– 70% of human resource which deliver customer experience and 17% of customer loyalty reside within the back office – 60% of customer dissatisfaction sources are found in the back office The Middle ...