SEATTLE & AMSTERDAM--(BUSINESS WIRE)--Amazon (NASDAQ: AMZN) and Stellantis N.V. (NYSE/MTA/Euronext Paris: STLA), a leading global automaker and mobility provider, today announced a series of global, ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

When it comes to hyper-personalization and CX, Amazon is one of the first brands that people think of. What lessons can be gleaned from the tech giant? When it comes to hyper-personalization, customer ...

Amazon Prime Day is here with fantastic deals for busy business professionals who may need time off to refresh through virtual trips and cooking classes offered via Amazon Experiences. Have you been ...

Amazon has never tried to break the mold for cutting-edge technologies in its Fire tablets. Using forked versions of the Android OS, they offer limited app availability and are optimized for apps and ...

OK, I’ll admit it … I am a closet Amazon addict. I get an adrenaline rush from the thrill of one-click purchases and the ease of buying nearly everything I need when I need it, and knowing it will ...

On Amazon’s 20th birthday, in 2015, the megalodon of ecommerce celebrated the way most 20-year-olds would: by having a giant garage sale. OK, so maybe most 20-year-olds don’t celebrate their birthdays ...

Amazon is having major issues retaining their employees with a billion attrition rate, based on a report from Engadget. This was revealed through leaked documents from internal research papers, slide ...

Amazon Lex in Amazon Connect: generative AI to simplify bot building and create improved self-service experiences. The creation of personalized, self-service chatbots and IVR systems requires contact ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...