More Customers Turning to Mobile Shopping – In the Past Year, Amazon Customers Ordered More Than One Billion Fashion Items On Mobile Devices SEATTLE--(BUSINESS WIRE)--Today, Amazon announced the ...

If you purchase an independently reviewed product or service through a link on our website, Rolling Stone may receive an affiliate commission. Amazon is getting into the virtual events space with new ...

SEATTLE & AMSTERDAM--(BUSINESS WIRE)--Amazon (NASDAQ: AMZN) and Stellantis N.V. (NYSE/MTA/Euronext Paris: STLA), a leading global automaker and mobility provider, today announced a series of global, ...

Amazon Lex in Amazon Connect: generative AI to simplify bot building and create improved self-service experiences. The creation of personalized, self-service chatbots and IVR systems requires contact ...

New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

Amazon Prime Day is here with fantastic deals for busy business professionals who may need time off to refresh through virtual trips and cooking classes offered via Amazon Experiences. Have you been ...

When it comes to hyper-personalization and CX, Amazon is one of the first brands that people think of. What lessons can be gleaned from the tech giant? When it comes to hyper-personalization, customer ...

If your brand has social content created, adding Amazon Posts into the channel mix is an easy way to get some real estate with this new placement. As part of its ever-expanding repertoire, Amazon has ...

At left, Hongying Tang of HQ Tourism Services points to the Saint Lawrence River during a virtual tour of Quebec City as part of the Amazon Explore beta. At right, Daniela Elias of Signature Tours ...

Yesterday, Amazon hosted its 3 rd annual Alexa Live event for its 900,000+ developers and countless Alexa device users. Last year's Alexa Live event had many big changes that plotted the future for ...

On Amazon’s 20th birthday, in 2015, the megalodon of ecommerce celebrated the way most 20-year-olds would: by having a giant garage sale. OK, so maybe most 20-year-olds don’t celebrate their birthdays ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...