New figures from the service revealed that over half of 999 call handlers have faced verbal abuse, threats, or personal ...

Emergency service workers are expecting your call. Many anticipate increased demand for help with the flu and various ...

In one vile 111 call released by the LAS, a caller tells a handler: ‘Don’t get me mad… If I come there I will kill you.’ ...

Sussex Police has topped league tables for 999 call response times for the past four months, answering 98% of calls within 10 ...

NHS 999 staff are quitting and suffering burnout caused by the “relentless pressure” of calls, according to new research. Figures obtained by Unison from ambulance services showed high turnover rates ...

In September 2022, inspectors discovered the force answered 63.9 per cent of 999 calls within 10 seconds – but this rose to ...

New research has revealed that NHS 999 staff are resigning and experiencing burnout as a result of the "relentless pressure" of calls. According to figures obtained by Unison from ambulance services, ...

The Metropolitan Police is falling short on its aim of answering 90% of emergency calls within 10 seconds, a government ...

Being a 999 and 101 Contact Resolution Officer can be challenging and no two days are the same. Whether it’s taking a report of a missing person, a burglary, an incident, or supporting someone in ...

Police have arrested a young man on suspicion of a serious assault after a woman abandoned a 999 call. Officers were sent to ...

A police force tonight issued an urgent update after its 101 phone line was hit by an outage and its 999 calls were facing delays. Wiltshire Police said the issue was caused by "technical difficulties ...