Second, simple is almost always better. I spoke to Dwight James, Delta’s senior vice president of customer engagement and loyalty, who told me the motivation here is to simplify the entire ...

A Delta Airlines passenger endured an excruciatingly awkward customer service call after discovering that the rep was none other than his ex-girlfriend. The mortified flyer detailed the ...

Dwight James, Delta’s senior vice president of customer engagement and loyalty told USA TODAY the changes were all about making the program more streamlined. “We looked at a lot of different ...

Allison Ausband started her career at Delta Air Lines in 1985 as ... where she was responsible for more than 37 million customer contacts across 10 engagement centers in four countries.

Delta uses Chooose to manage its SAF data and customer engagement initiatives. Delta is a major investor in Wheels Up. Delta and other investors in August 2023 propped up Wheels Up with a $500 million ...